(I am on the phone helping a woman with her account.)

Me: “Lastly, before we continue, I need some additional information. What is your country of citizenship?”

Customer: “New York.”

Me: “Right, your state is New York. What is your country?”

Customer: “Oh! Manhattan.”

Me: “Manhattan is not a country, it’s an island. What country are you a citizen of?”

Customer: “I’m not. New York. Manhattan. I don’t know.”

Me: “So, you pledge allegiance to the flag of…?”

Customer: “I don’t know! Hold on.”

(I can hear her asking a woman near her.)

Customer: “My friend doesn’t know either!”