Customer: “I bought tickets for Wicked on Broadway and I want a refund.”

Me: “Okay, was your show postponed or canceled? That’s the only time we can give refunds.”

Customer: “Well, I wasn’t able to watch the show so I want my money back.”

Me: “Why were you unable to watch the show?”

Customer: “When we got to our seats my husband felt sick from being so high up and we had to leave.”

Me: “When you purchased the tickets were you aware that they were in the balcony?”

Customer: “The woman told me they were in the balcony but I didn’t know what that meant. I know what a balcony on a house is, but a theater isn’t a house. I’m not stupid.”

Me: “If you weren’t sure about the seat placement, why didn’t you ask for clarification?”

Customer: “I didn’t want to sound stupid. I’m not stupid!”