Next Up: Watching Paint Dry
Me: “Welcome to [Tech Support]. How can I help you this morning?”
Caller: “I keep getting pop-ups to update my computer, but I don’t have Internet. I don’t want Internet.”
Me: “All right. I can show you how to turn off the notifications.” *shows customer*
Caller: “Thanks. Now, how do I know if my computer is working?”
Me: “Do you see any error messages?”
Caller: “No.”
Me: “Okay, let’s test it out. Can you open a program for me?”
Caller: “Um, I don’t know how to do that.”
Me: “So, you don’t use the computer to play music, games, or to use the word processor?”
Caller: “No.”
Me: “What do you use your computer for?”
Caller: “Well, I just watch it to see what it does.”
Me: “Oh… is it doing anything right now?”
Caller: “No.”
Me: “Then thank you for calling [Tech Support]. Have a good morning.” *click*
This story is part of the Customer Complaints That Resolve Themselves roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?