(A customer whose account had been overdrawn for some time calls our bank.)

Me: “Ma’am, I am sorry, but you’re card was turned off because your account is currently overdrawn $2,000.”

Caller: “But I dont think that you understand. When I get paid, I need to buy food for my children.”

(We are able to reverse some overdraft fees if the situation warrants it. I review the woman’s account to see where her money is going.)

Me: “Ma’am, you said you buy food for your children after each paycheck?”

Caller: “Yes! I need money to buy my children something to eat!”

Me: “So your children eat big-screen TVs and acrylic nails?”

Caller: “You can see where I’m spending money?!”

Me: “Yes, ma’am. We keep records of where you spend your money.”

Caller: *click*