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    | Arizona, USA |

    (A customer whose account had been overdrawn for some time calls our bank.)

    Me: “Ma’am, I am sorry, but you’re card was turned off because your account is currently overdrawn $2,000.”

    Caller: “But I dont think that you understand. When I get paid, I need to buy food for my children.”

    (We are able to reverse some overdraft fees if the situation warrants it. I review the woman’s account to see where her money is going.)

    Me: “Ma’am, you said you buy food for your children after each paycheck?”

    Caller: “Yes! I need money to buy my children something to eat!”

    Me: “So your children eat big-screen TVs and acrylic nails?”

    Caller: “You can see where I’m spending money?!”

    Me: “Yes, ma’am. We keep records of where you spend your money.”

    Caller: *click*