Caller: “I hope this won’t take much time.”

Me: “It won’t, ma’am, it’s only a few simple steps. First of all, I need you to double click on My Computer.”

Caller: “Excuse me?”

Me: “Ma’am, our records show you running a Windows computer. Has that changed?”

Caller: “I don’t think so.”

Me: “Okay, now just double click on My Computer for me please.”

Caller: “How can I do that?”

Me: “It should be right there in front of you. Make sure all other windows are closed down and you should, hopefully, see it in the top left corner.”

Caller: “How am I suppose to click on your computer? You must be like hundreds of miles away!”