Neither A Fortune Teller Nor A Lender Be
(A cardholder called and asked for his balance, payment, and other credit card information.)
Me: “Is there anything else I can help you with?”
Caller: “One more thing. Who’s going to bill me next month?”
Me: “I’m sorry?”
Caller: “Who’s going to charge my account next month?”
Me: “I’m sorry… we don’t have the ability to see the future…”
Caller: “Why not? You’re my credit card company. You should know where I’m going to spend my money.”
Me: “Um… well, once you figure out where you’re going to go, call us afterward. We can tell you where you’ve been.”
Caller: “See? I told you, you guys know everything!” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.