Naturally Stupid, Part 2
Caller: “I can’t access [Cable Channel]!”
Me: “Okay, let me assess your problem. When was the last time you tried to access [Channel]?”
Caller: “It was last night.”
Me: “All right, was there any out-of-the-ordinary weather last night? Say, like a storm?”
Caller: “Yeah, there was a thunderstorm. I had nothing to do, so I was trying to watch [Channel], but it wouldn’t let me! It was all fuzzy on the screen.”
Me: “Sir, I think the thunderstorm interfered with your television power lines, which is why you couldn’t access your channel.”
Caller: “But I thought your cable company was supposed to make me able to watch any channel in any weather! That’s the whole reason I switched!”
Me: “I’m sorry, sir, nothing can prevent Mother Nature. When she strikes, we cannot do anything to bring back channels that may have been lost momentarily.”
Caller: “Who’s ‘Mother Nature’? Is she the one sabotaging my TV?!”
This story is part of our Customers Versus Mother Nature roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
