(I work for a nationwide retail company. We do not price match or accept coupons from other stores. The company name is very similar to another company of the same type, and people often get them confused. I ring up a customer’s items and total the sale before she hands me a page of coupons from a similar company’s ad flyer.)

Me: “I’m sorry, ma’am, but these coupons are from [other company].”

Customer: “Well, what is this?”

(I look down at my apron, which displays my company’s logo.)

Me: “This is [company name].”

Customer: *angrily* “Well, it says [other company] out on the sign!”

(I points to the sign by the street, which is visible from where we are standing.)

Me: “No, ma’am, I assure you that this is [company name].”

Customer: *shoves coupons back in her purse* “You guys should change your name!”