Customer: “I need a new laptop. I want one better than the one I have. I want to spend no more than 600 dollars.”

(After finding out that he has a machine running Windows 98 with 512 MB of RAM and 60 GB of hard drive space, I provide him several different laptop choices within his price range. They have either 3 GB or 4 GB of RAM, running Windows 7.)

Customer: “No, no, no! I said better! I have 512 memory, but you keep recommending only 3 and 4! Also, 7 is way lower than 98! Get me someone who knows what I mean by better!”