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  • My Hand Is Bigger Than Texas

    | Montreal, Canada |

    (The customer is calling to book reservations for her family at a large Orlando theme park.)

    Customer: “I want a hotel room with an ocean view.”

    Me: “I’m sorry ma’am; Orlando is located in Central Florida, and is not on the coast. Would you like me to book you a room with a view of the lake instead?”

    Customer: “No! I don’t want a d***ed view of the lake. I know you can see the ocean from there! I’m looking at a map of Florida right now, and it’s obvious how narrow it gets there. The ocean is very close on both sides, so book me a d*** ocean view room!”

    Me: “You might want to check your map for a scale. I’ve been to Florida many times, and Orlando at least an hour’s drive to the ocean. There is no way you can see the coast from the resort.”

    Customer: “Fine! I’ll just call another travel agent who’s actually willing to help me book what I want.”

    Me: “Er…ma’am, if you can find an ocean view room in Orlando I will personally pay for your vacation out of my own pocket. Good luck with that.”