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    | San Diego, CA, USA | At The Checkout, Extra Stupid, Technology

    (I am waiting in line to pay. The customer in front of me in line is an older woman.)

    Employee: “Hi, did you find everything okay?”

    Customer: “I’m actually here to return something.”

    Employee: “I’m sorry to hear that. What are you returning?”

    Customer: “This very violent video game.”

    (She places a copy of a popular first-person-shooter game on the counter.)

    Employee: “Thank you.”

    (The employee opens the case to check the disc.)

    Employee: “Ma’am, the game isn’t in here.”

    Customer: “Sure it is. You’re holding it.”

    Employee: “This is just the case. There’s no disc.”

    Customer: “What do you mean?”

    Employee: “You can’t return an empty game case.”

    Customer: “Why?”

    (I decide to step in.)

    Me: “It’s like buying a new coat and only getting the hanger.”

    Customer: “Oh…”

    (The employee hands over the box, and the customer leaves.)

    Employee: “It’s going to be a long day, isn’t it?”