Much A-Two About Nothing
(I work at a major pet retail store. A customer approaches the register, talking on her cell phone, and puts a dog toy on the counter.)
Customer: “[Competitor] has this for $7.99 and you’re charging $9.99! It’s too expensive!”
Me: “I can price match it for you, ma’am—”
Customer: “You shouldn’t charge so much! It’s ridiculous!”
Me: “Ma’am, it’s—”
Customer: *to her friend on the phone* “It’s so expensive here!”
Me: “Ma’am, it’s only two dollars.”
Customer: *embarrassed* “I don’t have two dollars. I only have a credit card.”
Me: “We take credit for any amount, ma’am.”
(The customer swipes her card, takes her purchase, and rushes off, talking to her friend on the phone.)
Customer: “Oh my God, I’m so embarrassed! I just made a huge fuss and it was only two dollars!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.