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    Mostly Crazy, Not So Good

    | FL, USA | Extra Stupid, Technology, Theme Of The Month

    Me: “Thank you for calling [store] tech support. This is [my name]. How can I help you?”

    Caller: “Uh, yeah. My stopped working. Can I get it replaced free?”

    Me: “When did you purchase it?”

    Caller: “[Date].”

    (I collect his information and locate his purchase and warranty in our database.)

    Me: “You’re still within the 90 day warranty. What seems to be the problem with it?”

    Caller: “We can’t put the game discs in.”

    Me: “You mean some piece of the internal hardware is blocking the disc slot?”

    Caller: “No. Last night we were having a party. My roommate got pretty drunk and thought the [game console] was the toaster, and he shoved a Pop-Tart in the slot. We can’t get it out.”

    Me: “…You have a Pop-Tart stuck in the slot.”

    Caller: “Yeah.”

    Me: “I’m afraid that isn’t covered under the warranty, sir.”

    Caller: “It isn’t?”

    Me: “No. Only manufacturer defects are covered. Damage caused by the customer is not covered.”

    Caller: “S***. I guess I don’t need to ask about the Blu-Ray player, then?”