Me: “Hi, how may I help you?”

Caller: “Yes, can you tell me how to get to your store? I’m coming from the north end of the city.”

Me: “OK, you’ll need to head south on 14th Street–”

Caller: “Whoa whoa whoa… slow down, you’re going too fast.”

Me: “OK, sorry. You will need to head south–”

Caller: “Don’t talk to me in that tone of voice! Now explain it to me like a civil human being, and tell me how to get to your f***ing store!”

Me: “…I’m sorry, ma’am. If you just head south–”

Caller: “What in God’s name is wrong with you? All I want to do is get to your f***ing store so I can get some f***ing music! Is that so d*** much to ask for? Look young lady, I just got out of brain surgery and I can’t deal with your bulls*** right now. You need to talk slowly to me. OK, forget it, you’re wasting my time. I’ll find my way there myself! *hangs up*