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    Monitoring (Lack Of) Progress

    | Michigan, USA |

    (I get a call from a customer saying that there is something wrong with her server.)

    Me: “Ma’am, is the screen frozen?”

    Caller: “Yes, it is.”

    Me: “Alright, go ahead and manually turn it off for me.”

    Caller: “Alright, it’s off.”

    (This is odd, as it normally takes up to 5 minutes for the server to turn off.)

    Me: “Okay. Go ahead and turn it back on, and let me know when it’s back up.”

    Caller: *without skipping a beat* “It’s back up, and still frozen.”

    Me: “Okay, ma’am. Are you actually turning off the monitor or the computer?”

    Caller: “I don’t know! I’m no computer whiz!”