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    Miss Understanding Calling

    | ON, Canada | Bizarre, Food & Drink

    (I respond to the phone at our front counter.)

    Me: “Hello, this is [restaurant]. How may I help you?”

    Caller: “I’d like to place an order for delivery.”

    Me: “Certainly, what would you like?”

    Caller: “I’d like to place an order for delivery. Do you understand what I’m saying?”

    Me: “Yes ma’am, you’d like to place an order for delivery. Which of our items would you like to order?”

    Caller: “I’d like a chicken pad thai and your vegetable salad.”

    Me: “One chicken pad thai and one vegetable salad. Okay, will that be everything?”

    Caller: “Could you read back my order? I want to make sure you know what I want. Do you understand what I’m saying?”

    Me: “Of course. One order of chicken pad thai and one order of vegetable salad for delivery.”

    Caller: “And make sure they know how to make pad thai, do you understand what I’m saying?”

    Me: “Don’t worry ma’am, our chef is professionally trained and has been cooking here for years, and the chicken pad thai is our most-ordered item. I can assure you that he knows how to make it.”

    Caller: “But make sure they know how to make pad thai, do you understand what I’m saying?”

    (At this point I think I must be misunderstanding something that she wants that she considers obvious, so I try to clarify.)

    Me: “Um, yes ma’am. Just to clarify is there any special way you usually ask for your chicken pad thai?”

    Caller: “No. Just chicken pad thai. Do you understand what I’m saying?”

    Me: “Just a normal chicken pad thai?”

    Caller: “Yes, chicken pad thai. Do you understand what I’m saying? And a vegetable salad.”

    Me: “Yes ma’am. Now, if I could get your address?”

    (I manage to extract her address, phone number, and the fact that she will be paying with cash after about 20 more repetitions of ‘do you understand what I’m saying?’. At this point I’m about ready to thank her for her call and tell her when her food will arrive.)

    Caller: “Okay. I hope it’s what I want. You know what pad thai is, right? Do you understand what I’m saying?”

    Me: “Yes ma’am, as I said, our chicken pad thai is the most popular item on our menu, and I’ve been working here for 2 years. So I definitely know what it is.”

    Caller: “But you know what it is right? Do you know what I’m saying?”

    Me: “Ma’am, I’m sorry but I don’t know how to make it any clearer to you that I do understand what you’re saying.”

    (I lead one sentence right into the other at this point, so that she doesn’t have a moment to interject.)

    Me: “The delivery man will be there in about 20 minutes with your food. Thank you again for calling us, and have a great day.”

    (I hang up and send her order to the kitchen to be cooked, and then delivered. About 20 minutes later the phone rings.)

    Me: “Hello, this is [restaurant], how may I help you?”

    Caller: “You do understand what I’m saying!”

    (She then hung up.)