(I work at a call center that handles many types of cell phone issues, including the bills.)

Me: “Thank you for calling, my name is **** and I’ll be assisting you today. Is this call in regards to wireless number ***-***-****?”

Caller: “Why y’all done sent me a bill for two thousand minutes?! I don’t even own a cell phone!”

Me: “Um… well, does the bill have your name on it, ma’am?”

Caller: “Of course it does! Right here…” *paper rustling*

Caller: “Oh, lawdy! I done opened my neighbor’s mail!”