Me: “Good Afternoon, Civil Department.”

Caller: “Hi, I’d like to know what happened in my son’s case today”.

Me: “I can’t tell you any details, but I can tell you if they have finished. Can you give me the case number?”

Caller: “Oh, I don’t have one.”

Me: “Are you sure this is a civil case and not criminal?”

Caller: “Definitely Civil. Not Criminal! My son’s not a criminal!”

Me: “Okay, could I get a last name to see if I can find it that way?”

Caller: “The name is *****.”

Me: “Okay, that name isn’t showing up at all. Are you sure its not a Criminal case?”

Caller: “MY SON IS NOT A CRIMINAL! How dare you suggest it, you b**ch!”

Me: “Okay… can you tell me what the case was about?”

Caller: “Oh, kidnapping and assault.”

Me: *transfers to Criminal*