Might Have To Go Through Alternative Channels

Me: “Thank you for calling [satellite tv]. How may I help you?”

Customer: “I just bought new equipment. Turn it on for me.”

Me: “Yes, sir.”

(I take down the customer’s info. I try to turn his satellite TV on with no success.)

Me: “Sir, is your receiver hooked up?”

Customer: “Yea, it’s plugged in.”

Me: “Is it connected to the TV?”

Customer: “Of course. I’m not an idiot!”

Me: “Sorry, sir, they make us ask. Is your satellite dish installed on your roof?”

Customer: “Is my what on the roof?”

Me: “Your dish, sir. Is it on the roof?”

Customer: “I don’t have a dish on the roof, but I have over fifty of them in the kitchen.”