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    | New York, NY, USA |

    Caller: “This f***ing computer won’t work!”

    Me: “Can you describe the problem?”

    Caller: “Whenever I click on something, this stupid little hourglass won’t go away!”

    Me: “Are you sure it’s not frozen?”

    Caller: “You think this is some kind of joke! I don’t leave my computer in the snow!”

    (I try to explain several times what the term ‘frozen’ means.)

    Caller: “So, how do I heat it up? Never mind! Why do I even call you people? I’ll just stick it in the microwave to heat it up. Thanks for nothing!” *hangs up*