Caller: “My boyfriend dumped me and took his car back, so I want to get a car.”

Me: “Are you looking for financial assistance with a down payment?”

Caller: “No, I want a car. My friend told me that you people get donated cars and you give them to people who need them. I need one.”

Me: “Ma’am, I am afraid that’s not the case. We don’t have any sort of car or transportation programs at our agency.”

Caller: “Are you calling my friend a liar?”

Me: “No, I am simply stating a fact. Our agency does not, nor have we ever had a program where we gave out cars.”

Caller: “This is ridiculous! Then what exactly is it that you DO do?”

Me: “We provide psychological counseling and community referrals. I could refer you to another agency that might be able to help you get a car.”

Caller: “I don’t need counseling! I NEED A FREE CAR! You should be ashamed of yourself!”