Me: “Hi, how can I help?”

Customer: “I want a bag of Malteasers.”

Me: “Sure, just a moment…”

(I reach under the counter and take a bag of Malteasers from the drawer.)

Me: “That’s $5.50.”

Customer: “No, I don’t want those!”

Me: “Pardon?”

Customer: “Those ones you keep below the counter are all crushed up together! ”

(She bangs the bag up and down on the counter. If they weren’t before, they’re probably a bit crushed now.)

Me: “They felt fine when I took them out, but I can get you another.”

Customer: “I want those ones!”

(The customer points to the wall behind me. We hang some expired stock there just to show what we have available.)

Me: “I’m sorry, that’s just for display. It’s expired stock.”

Customer: “I don’t care. I want one of those.”

Me: “Uh, okay.”

(I reach for a nearby bag on the wall.)

Customer: “No, not that one! I want one of the ones up there. Right up the top!”

Me: “Those are under the lights. They’ve probably melted.”

Customer: “One of those!”

Me: “Okay…”

(I scramble onto the counter behind me and take down one of the expired, partially melted bags at the top of the wall.)

Me: “That’s $5.50.”

Customer: “THANK YOU!”