(90% of the calls the bookstore receives are to ask our hours, check stock, or to ask when a book will be released. With that in mind, the phone rings one afternoon.)

Me: “Thank you for calling ****, how can I help you?”

Customer: “I need to know a release date.”

Me: “Sure, what is the title?”

Customer: *gives a strange number, not the type bookstores use*

Me: “What? Is that a title?”

(The customer gives the number again, and I am not finding anything like it in the computer database.)

Me: “I don’t know what you mean.”

Customer: “A release date! I need to know when my son will be released.”

(It’s then that I realize she means Booking, not Books.)

Me: “Uh, we’re a book store.”

Customer: “What number is this?”

Me: *gives the store phone number*

Customer: “I didn’t call that number.” *hangs up*