Customer: “I’m looking for this foreign language program my friend has, but I can’t remember the name of it.”

Me: “Okay, well, was it a book or was it for the computer?”

Customer: “It goes on the computer. I think it was called…Susan?”

Me: “Susan? I can’t say I’ve heard of it.”

Customer: “Oh, I’m sure you have. It’s very famous! I just can’t remember her last name. It’s her first and last name. Can you look it up?”

(I bring her to the computer and try to pull up the name of the program, but the computer can’t find anything.)

Customer: “Maybe it’s not Susan. It’s definitely a woman’s name, though.”

Me: “I’m sorry, I can’t find it. Let me show you where all the computer programs like that are, though. Maybe it’ll jog your memory.”

(I walk her over educational computer program area.)

Customer: “Oh, I see it! Rosetta Stone! I knew it was a woman’s name.”