Many Problems To Address
Customer: “Excuse me, I sent a letter last week but it came back. Can you tell me why?”
Me: “Sure, do you have it with you?”
(The customer hands it over. It doesn’t take long to figure out the problem.)
Me: “Oh, okay. You’re going to need a valid house address to have it sent.”
Customer: “I did put the address!”
Me: “That’s an email address, ma’am.”
Customer: “Yes, and it’s valid. I checked!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
