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    Man Up And Let A Woman Fix It, Part 2

    | FL, USA | Bigotry

    (I am tech support for a major manufacturer, in one of the higher tier, specialized queues for technical issues. We do hardware and software support. I am also one of the very few females in the division.)

    Me: “Thank you for calling [manufacturer], special tier support. My name is [name]. How can I help you today?”

    Customer: “F***ing b******t, another f***ing call director! Look, honey, I need special tier support.” *he puts emphasis on this, as though I am stupid*

    Me: “Yes, sir, you have reached that support. How can I assist you?”

    Customer: “Ugh, fine, I’ll tell you, you won’t know how to fix this, and then I’ll get stuck on hold or transferred again.”

    (He proceeds to outline a very basic problem, involving a quick reset of his memory to solve the issue, and have him back up and running on the spot without further incident.)

    Me: “Well, I am very glad to have gotten you up and running again, especially without any delays! So, is there anything else with which I can assist you today?”

    Customer: “No, and you didn’t assist me, you got some real tech, some guy standing behind you, telling you what to do, I just know it. Just let me talk to them so I can tell them what a great job they did.”

    (All this is said loudly enough that, though I am on a headset, my supervisor, who sits about 10 feet from me, hears it. They have wandered over, asking to talk to the customer.)

    Me: “Well, sir. I didn’t have anyone helping me, but if you wish, I can hand you over to my supervisor for your feedback.”

    (The customer agrees, and I hand him over to my supervisor, who greets him, then listens in shock as the customer loudly and repeatedly berates both me and him. He calls us both liars when told I helped him unassisted, and starts cursing and using obscenities enough to finally ruffle me. A break finally comes in this long enough for my supervisor to get in his own input…)

    Supervisor: “Well, sir. Now that you have that all out of your system, I do feel the need to tell you this; not only did she help you unassisted, and I can assure you of that, as can every other tech here, I frequently go to her, and refer other employees to her, as she is one of the most knowledgeable techs we have, as well as one of the best with people.”

    Customer: “Okay, whatever! I know you guys are going to just keep lying to me anyway. We all know girls can’t do anything but cook and whatever!” *hangs up*

    (Thankfully, I got an extra 15-minute break that day because of that call and keeping my cool despite the verbal abuse throughout!)

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    Man Up And Let A Woman Fix It