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    Making A Meal Out Of It, Part 2

    | Pekin, IL, USA | Crazy Requests, Food & Drink, Holidays

    (I work in the deli section. The deli has special holiday dinners you order and take home. All customers are told their order is pre-cooked; they just need to warm it up. Lots of customers call and say that they were under the impression that their meal would be hot, but one customer took the cake on that…)

    Me: Thank you for calling [Store]. How can I help you today?

    Caller: “I ordered one of your holiday meals, and I am not happy with it.”

    Me: “Can you explain what made you dissatisfied, Ma’am?”

    Caller: “I thought it would be hot.”

    Me: “No, Ma’am. All of the holiday meals are pre-cooked. You just have to heat them up.”

    Caller: “No one told me this!”

    Me: “Ma’am, did you place the order yourself?”

    Caller: “Yes, but no one said anything about ME having to cook!”

    Me: “Ma’am, whoever took your order should have made it clear that you don’t have to cook, just use the warmer setting on your oven, or use a microwave. If you received a copy of your order form, it also clearly states that you just heat and serve.”

    Caller: “Fine. That is not such a big problem, but I paid $50 for this, and it’s not complete!”

    Me: “What is missing from your order? We can locate it, and have it ready for you to pick up from [Store] within twenty minutes.”

    Caller: “The dishes.”

    Me: “Excuse me, ma’am?”

    Caller: “The DISHES! You know the white china in the ad? Isn’t it included? I paid $50, and you lousy workers didn’t cook it for me, OR give me the CHINA I PAID FOR!”

    Me: “Ma’am, you don’t get dishes with the meal. Only the food.”

    Caller: “Why charge me so much if you aren’t going to provide everything? Take it off the d*** ad, then! You are misleading the public!” *click*

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    Making A Meal Out Of It