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    Make Appoint To Forget

    , | Los Angeles, CA, USA | Health & Body

    Me: “Thank you for calling [Hospital]; how can I help you?”

    Patient: “I need to cancel an appointment I have today.”

    Me: “All right, let’s verify your information and then we’ll look at the appointment.”

    (As the patient verifies everything, I note he is 25 years old, the appointment is urgent, and was made earlier that day. He has already spoken to a nurse as well.)

    Me: “Okay. I see the appointment with [Doctor] at [time], and you want me to cancel it?”

    Patient: “Yes. Oh, and can you tell me what the appointment was for? I can’t remember.”

    (I hover over the cancel button as I tell the patient.)

    Me: “Sir, it is for forgetfulness. Are you sure you want to cancel?”

    Patient: *silent for a moment* “Yes, go ahead and cancel it.”