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  • Mail Disorder

    | Los Angeles, CA, USA |

    (The office where I work is fairly small, which results in me overhearing the receptionists’ half of the phone conversations with some of our clients.)

    Coworker: “[Office's name], how can I help you?”

    (The client talks, coworker answers the usual questions.)

    Coworker: “Ma’am, I understand that but we can’t open your mail to check it for you.”

    (The client continues talking.)

    Coworker: “Yes, but as I said earlier, we can’t open your mail to check. It’s best that you get a P.O. box.”

    (The client is talking again and is apparently upset, as the coworker has a frustrated/annoyed look on her face.)

    Coworker: “Ma’am, you’ve called us many times in the past before, and we’ve said it many times before. We really recommend you to get a P.O. box, because we legally can not open your mail to check.”

    (Eventually, the client hangs up.)

    Me: “Not the first time?”

    Coworker: “Won’t be the last.”