Magical Little Computers
Caller: “Yes, I would like a room for tonight.”
Me: “I’m terribly sorry. We are completely sold out.”
Caller: “Really!? I can’t believe that.”
Me: “I’m sorry. We truly do not have any rooms to sell.”
Caller: “Can I be put on a waiting list?”
Me: “No, we do not do waiting lists.”
Caller: “Who has rooms, then?”
Me: “I would try [Hotel #1] and [Hotel #2]. They may still have rooms available.”
Caller: “You mean, you don’t know?”
Me: “Um… no. I’m sorry I do not.”
Caller: “Well, book me a room at one of those, then!”
Me: “Yeah… there is no way for me to do that. I can give you their phone numbers, though.”
Caller: “Why can’t you just book them for me? Use your fingers at your little computer and get me a room!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.