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    Losing Track Of Your Mind

    | Illinois, USA |

    Caller: “I cannot find my order number or my order. I need the tracking information.”

    Me: “Okay. Can I please have your login name so that I can look up your order history?”

    (The caller gives their login name and I look up their order history.)

    Me: “Ma’am, so that I know we are looking at the same page, can you please tell me what you see?”

    Caller: “I see Order Number. I did this already!”

    Me: “Okay, ma’am. That number is your order number.”

    Caller: “Oh, okay. It said Order Number, but I wasn’t sure that’s what it meant.”

    Me: “Okay, so let’s track your package. I see that the package has been delivered on the 5th, which was 20 days ago.”

    Caller: “Oh? Who signed for it?”

    Me: “The initials say **.”

    Caller: “Oh, so it was me! I just can’t seem to find that package around here. Could your computer tell me where I put it?”