Losing Track Of Your Mind
Caller: “I cannot find my order number or my order. I need the tracking information.”
Me: “Okay. Can I please have your login name so that I can look up your order history?”
(The caller gives their login name and I look up their order history.)
Me: “Ma’am, so that I know we are looking at the same page, can you please tell me what you see?”
Caller: “I see ‘order number.’ I did this already!”
Me: “Okay, ma’am. That number is your order number.”
Caller: “Oh, okay. It said ‘order number,’ but I wasn’t sure that’s what it meant.”
Me: “Okay, so let’s track your package. I see that the package has been delivered on the fifth, which was twenty days ago.”
Caller: “Oh? Who signed for it?”
Me: “The initials say [letters].”
Caller: “Oh, so it was me! I just can’t seem to find that package around here. Could your computer tell me where I put it?”
This story is included in our impossible requests roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
