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    Look Before You Dive

    | Australia | Crazy Requests, Movies & TV

    (At the dive shop I work at, we do all sorts of courses, but mostly learn-to-dive courses called ‘open water course.’ Just before closing, a customer walks in.)

    Customer: “Hi, I did this course with you… um… learning… an open course?”

    Me: “Oh, you mean the beginners course?”

    Customer: “I don’t know/ It was the… the… open course or something like that.”

    Me: “Was it the ‘learn to dive’ course? The first dive course you have done?”

    Customer: “No! Maybe… I’m not sure.”

    Me: “Yeah, if it was the beginner’s course, then it is called the ‘open water course.’”

    Customer: “That’s the one! So, I did that with you guys. You gave me a DVD and said when I bring it back you give me $50.”

    (I had never heard of such a thing, but I haven’t been working there for more than a couple of months so I ask my coworker about it.)

    Coworker: “Nah, mate, we don’t give out DVDs. It’s all online. Maybe you did the course with someone else?”

    Customer: “No, I did it here! You said you give me $50! I have the DVD. You know, it is a CD but with videos on it!”

    Coworker: “I know what a DVD is, but we still don’t do that trade-in you are talking about.”

    Manager: *poking head around corner* “When did you do your course?”

    Customer: “About… three, four years ago?”

    Manager: “Hm. So, about five years ago we gave out DVDs for customers to watch before their course rather than watching the videos here. They had to pay $40 deposit which they got back when they returned the DVD.”

    Customer: “Yes, that was it! I found the DVD now. Can I give it back and you give me $50?”

    Manager: “No. First of all you would’ve only paid $40 deposit, and we haven’t use the DVDs for at least four years.”

    Customer: “But… I found it again! Can I bring it in and I get money back?”

    Manager: “No! They are useless to us now and you are about five years late in returning it!”

    (The customer just turns and walks out the store.)