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    Long-Handed Short-Change

    | UK | At The Checkout, Math & Science, Money

    (I have been working for almost 14 hours straight, and have had several difficult customers throughout the day. A customer approaches the counter and places a 4-pack of beer on the counter. I scan it through.)

    Me: “Okay, that will be £5.54, please.”

    (The customer hands over £10.)

    Me: “Okay, so that’s £4.46 change.”

    Customer: “Thank you. Oh wait, this is on offer. It’s only meant to be £4.49.”

    (I check the shelf, and it is indeed meant to be £4.49.)

    Me: “Sorry about that, I’ll just refund your money then charge through the correct price.”

    (I do this. The man now has 2 piles of money. One of £5.54, and one of £4.46. A total of £10. I take £4.49 from the £5.54 pile and put it in the till. This leaves him with £5.51 in two piles. One pile of £4.46 and the other of £1.05.)

    Customer: “Is that us straight now?”

    Me: “Yes. Were fine.”

    Customer: “No! That money there is yours!” *points at the £1.05* “It needs to go in your till. Then you need to give me £1.05 from the till.”

    Me: “Erm… what?”

    Customer: “You’ve f***** up! That money is yours. Put it in the till then give me an extra £1.05!”

    Me: “You want me to put £1.05 in the till. Then take £1.05 out of the till?”

    Customer: “Yes that’s your money.” *points at the £1.05 on the counter* “Put it in the till, then give me £1.05.”

    Me: “Erm… okay?”

    (I do this and the man leaves the shop. I turn to look at my supervisor, who has tears of laughter streaming down his face.)