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    Log On To The Clueless Wide Web, Part 3

    | British Columbia, Canada |

    (We have kiosks in our location that provide a number of services. We also have an online service that provides some different options than we are able to provide in the store. A woman in her 30s is on the kiosk closest to me trying to order something that we don’t do in the store.)

    Me: “How can I help you?”

    Customer: “I’m trying to order [product], but I can’t find it on this kiosk.”

    Me: “I’m sorry, ma’am, but that item is only available online.”

    Customer: “What’s that?”

    Me: “It’s only available through the computer.”

    Customer: *blank look*

    Me: “You have to go onto a computer and go to the website to order that item, because it’s not available to order in the store.”

    Customer: “What computer?”

    Me: “You have to get onto the internet and order that product from our website.”

    Customer: “I don’t understand what you’re saying! What’s a website?”

    Me: *speechless*

    Related:
    Log On To The Clueless Wide Web, Part 2
    Log On To The Clueless Wide Web