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    Log On To The Clueless Wide Web, Part 2

    | Missouri, USA | Technology

    (I work at a call center geared toward internet and television technical support.)

    Me: “Thank you for calling tech support. How may I help you today?”

    Customer: “My service is out. It’s been out all day!”

    Me: “Okay, I can help you with that. Is this your TV or internet service?”

    Customer: “TV or what?”

    Me: *slower* “Is this your TV or internet service?”

    Customer: “What’s that?”

    Me: “What’s what?”

    Customer: “That second thing you said. What’s that?”

    Me: “The internet.”

    Customer: “Yeah, I don’t know what that is.”

    Me: “Um, sir, it’s connected to computers.”

    Customer: “I don’t know what that thing is, but I don’t got no computer.”

    Me: “Okay, what kind of TV service do you have, then?”

    (Thankfully, everything goes smoothly once we get off the topic of computers and internet.)

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    Log On To The Clueless Wide Web