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    Location Is Clearly Not Your Vocation

    | Phoenix, AZ, USA |

    Me: “Policyholder service, how may I help you?”

    Customer: “I’d like to change the beneficiary on my policy.”

    Me: “I can help you with that. Do you have your policy number?”

    Customer: “No.”

    Me: “That’s fine. “What is your name?”

    (The customer gives me her name, but it’s common and we have several dozen policyholders with the same name. I need more information to find her policy.)

    Me: “Okay. What state do you live in?”

    Customer: “Springfield.”

    (Unfortunately, we cannot sort or search by city names, only by states. I do a quick look and see more than one Springfield in different states.)

    Me: “What state is that in?”

    Customer: “Springfield.”

    Me: “Springfield is the city that you’re in. What is the name of the state that you’re in?”

    Customer: *slowly* “Spring. Field.”

    Me: “That’s the city you’re in…what is the state?”

    Customer: *annoyed* “The UNITED States!”