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    Likely Story, Unlikely Store

    | Wayne, NJ, USA | At The Checkout, Extra Stupid

    (A woman walks up to the customer service desk.)

    Me: “Hello, ma’am. How are you today?”

    Customer: “I’d like to return these sandals. They broke when I was wearing them, and I fell.”

    Me: “Okay ma’am, not a problem.”

    (I look at the sandals, and they are not a brand that we sell.)

    Me: “Ma’am, these sandals actually aren’t from this store.”

    Customer: “Of course they are! I bought them just a few weeks ago, right on the rack over there!”

    (Even if she had purchased them here, the rack she is pointing to is in the complete opposite direction of where are sandals are.)

    Me: “Ma’am, I’m sorry, but this brand isn’t one that we sell here. I don’t know where you got them, but it wasn’t from this store.”

    Customer: “This is ridiculous! I bought these from this store! And I fell in them and hurt myself! I’m going to sue you! I got hurt wearing a pair of your sandals!”

    Me: “One moment, ma’am… I will call over a manager to assist you.”

    (I call the manager, who heads over pretty quickly. The customer continues ranting in much the same manner.)

    Customer: “I’m going to sue you and this store! I know for a fact that I got these here, and—”

    (She has stopped mid-sentence because she is looking down at her sandals. As she does so, her eyes grow wide, and she becomes very pale.)

    Customer: “…Oh. I don’t want to speak to the manager.”

    Me: “I’m sorry?”

    Customer: “I don’t want to speak to anyone. I’m sorry, this is the wrong store!” *leaves*