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    Like Two Beans In A Pod

    | Bellevue, WA, USA |

    Me: “Thank you for calling [coffee shop], how may I help you?”

    Caller: “Yeah, hi, is this the one on Main Street in downtown?”

    Me: “We’re actually part of a shopping center that is on the corner of Main Street but we’re several miles from downtown.”

    Caller: “Oh, well what’s the one on Main Street?”

    Me: “I don’t believe there is a [coffee shop] on Main Street downtown, Ma’am.”

    Caller: “Yes, yes there is, I know there’s one on Main Street! How do I get there?”

    Me: “There is a [other leading coffee chain] on Main Street downtown. Is that what you mean?”

    Caller: “Yes! Can you call them for me? What’s their address?”

    Me: “I don’t know, Ma’am. We’re separate companies.”

    Caller: “But you both serve coffee! Doesn’t that make you the same?”