Like Explaining Red To The Blind

(A customer calls to place an order for delivery. While entering the credit card information for payment, I need the zip code.)

Me: “Can I get the ZIP code to the billing address?”

Caller: “Where on the card is that?”

Me: “The ZIP code. It’s not on the card.”

Customer: “What is that? They always ask that, and it’s not on the card.”

Me: “Um, the ZIP code. It’s… it’s a number the Post Office uses to tell where to deliver mail to.”

(There’s a silence. I can’t tell if he’s thinking or if he’s just has no idea what’s going on.)

Me: “I’ll just put [local ZIP code] and see if it works.”

Customer: “Um, okay, yeah.”

Me: “Okay, it went through. We’ll see you soon.”