Like A Spin Cycle, Round And Round
Me: “Hello, welcome to PC support. How may I help?”
Customer: “Hello, I just bought this washing machine.”
Me: “You’ll have to call customer service. This is PC support. Call back on the same number you just dialed, select two in the first menu and then three in the second menu to get to customer service.”
Customer: “Okay, transfer me to customer service.”
Me: “I’m sorry, I’m not able to do that. You will have to call back on the same number and select two in the first menu, three in the second.”
Customer: “Can you give me the number to customer service?”
Me: “It’s the same number you just called. Press two and then three in the menus.”
Customer: “What happens if I press two now?”
Me: “Well, I will get a beep in my ear and I don’t like that. Please hang up and call back on the same number before pressing any keys.”
Customer: “Hrmf!” *hangs up*
(20 seconds later…)
Me: “Hello, welcome to PC support. How may I help?”
Customer: “Hello, I just bought this washing machine.”
Me: *sigh*
Question of the Week
Have you ever served a bad customer who got what they deserved?
