Like A Dog Chasing Its Own Tail
Me: “Thank you for calling [Company]; [My Name] speaking. How may I…”
Client: *thick accent* “Yes, hello? Are you there?”
Me: “Yes?”
Caller: “I just tried purchase insurance.”
Me: “Okay?”
Caller: “It said error.”
Me: “Okay, what else does it say?”
Caller: “Just error.”
Me: “Well, that can be anything. Normally it says more specific details. Is there anything else it says?”
Caller: “I think it has something to do with the beneficiary part.”
Me: “You mean for the life insurance portion?”
Caller: “Yes. I put myself as the beneficiary for my policy. Isn’t that what I’m supposed to put?”
Me: “So, you put yourself as the person who receives the money if you die?”
Caller: “Yes. Isn’t that right?”
Me: *facepalm*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
