Me: Thank you for calling ***, X speaking how may I…

Client: *thick accent* “Yes, hello? Are you there?”

Me: “Yes?”

Caller: “I just tried purchase insurance.”

Me: “Ok?”

Caller: “It said error.”

Me: “Ok, what else does it say?”

Caller: “Just error.”

Me: “Well, that can be anything. Normally it says more specific details. Is there anything else it says?”

Caller: “I think it has something to do with the beneficiary part.”

Me: “You mean for the life insurance portion?”

Caller: “Yes. I put myself as the beneficiary for my policy, isn’t that what I’m supposed to put?”

Me: “So, you put yourself as the person who receives the money if you die?”

Caller: “Yes. Isn’t that right?”

Me: *facepalm*