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    Life Is Stranger Than Movie Fiction

    | New Zealand | Crazy Requests, Movies & TV, Themed Giveaway

    (I work as a cinema attendant at a movie theatre. I am working at one of the registers when a customer storms up to my till.)

    Customer: “Excuse me, but are you the manager?”

    Me: “No, but I would be happy to fetch them for you. What is the issue, just in case I can help you out?”

    Customer: “The movie I just watched was absolutely ridiculous, and I couldn’t stand it. I want my money back for it!”

    Me: “Oh, which movie was it?”

    (The customer states the name of a movie which had just finished screening, after she had sat through the entire movie.)

    Customer: “I also want my money back for my combo as well. The popcorn was just FAR too salty!”

    (The customer has about a quarter of a large box of popcorn left in her hand, after having eaten all the rest.)

    Me: “Ma’am, we can’t actually refund tickets for movies that you watched all the way through. If you had come out after about 15 to 20 minutes, we could have, but not after you’ve seen the entire thing. We also can’t give refunds on food that has already been eaten.”

    Customer: “That is so stupid. What kind of customer service is this? I paid for this food and that movie, but I didn’t enjoy it. Surely you are meant to keep the customer happy?!”