(I am a secretary at a local academy.)

Me: “[School name], how may I help you?”

Customer: “I’m interested in signing my kid up for classes. He’s 16. So, when are they held?”

Me: “We have classes everyday, except for Tuesdays at 6:30 pm.”

Customer: “No, that’s too much information for me to process. Is there someone else I can talk to?”

Me: “Um, well, you could call another secretary.”

Customer: “I don’t think I want to bring my child to a class that starts in the dark. That’s just too much information!”

Me: “Well, we have a website, but it will say the same thing–”

Customer: “Can I call someone else? You gave me too much complicated information and I can’t absorb it all!”