Let Me Transfer You To Our Fraud Department
Customer: “I need you to send me a return label for this lamp. I just opened it and I don’t like it.”
Me: “Unfortunately, we do not pay for return shipping, ma’am, but you are more than welcome to send it back to us.”
Customer: “Well, that is just unethical. I know you’ve sent me a return label before.”
Me: “I’m sorry, but it is our company policy that we do not pay for return shipping unless an item is damaged or defective.”
Customer: “Well, it can be!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.