Let Me Guess, You Need A White Cartridge, Too
Office Supply Store | Right
| July 21, 2011
(I approach a confused-looking woman standing in the ink cartridge aisle.)
Me: “How are you today, ma’am? Can I help you find the correct ink?”
Customer: “Yeah, thank you.”
Me: “Do you know which cartridge or what model printer you have?”
Customer: “No, but it’s one of these.”
(There are literally hundreds of ink cartridges in this aisle.)
Me: “Could you be a little more specific?”
Customer: “Well, it takes black…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
