Let It Rip
(I work at a music store, which also sells tickets to local concerts. I have just finished selling tickets to this customer.)
Customer: “What happens if these get ripped?”
Me: “Most of the venues will still take the ticket as long as you have all of the pieces and the concert information is legible. If the tickets do get ripped, though, be sure to call the venue ahead of time. Just to be sure they’ll still honor them.”
Customer: “I went to [well-known amusement park] and they wouldn’t let me in because my ticket was ripped.”
Me: “Oh, that’s too bad.”
Customer: “I saw them ripping the tickets as people went in. I ripped mine while waiting in line, to save time. Do you know how this place will rip the tickets? I’d like to do it before I get there.”
Me: “I thought you were talking about accidentally ripping the tickets. Yeah, I have no idea how this place will rip the tickets. You really shouldn’t rip any tickets on purpose.”
Customer: “Why not?”
Me: “You never know if the ripped ticket will still be honored. You might end up not getting in and wasting your money.”
Customer: “But it saves time!”
This story is part of the Impatient Customers roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
