(A perky old lady walks up and orders a drink. A staff member makes the drink, and I hand it to her.)

Customer: *disdainfully* “What is THIS?”

Me: “Umm… a drink?”

Customer: “‘A drink’? Don’t get smart with me! *pointing towards a staff member* “That greasy teen filled my order! I demand somebody else fill it! One who’s NOT greasy!”

(I was dumb-founded, but decided to line up all the employees in front of her for review – it was a slow day.)

Me: “Which of these do you find acceptable?”

Customer: *looks for a few minutes* “NONE! Maybe if you didn’t have so much fast food, you wouldn’t be so greasy!” *continues to “browse” through the line-up*

Coworker: *speaking up* “Hey lady, hurry up – you ain’t picking no gladiators!”