November Theme Of The Month: Black Friday!

Leonard Is Rolling Over In His Grave

| Tennessee, USA | Uncategorized

(An older lady calls in to see if we will waive the late fee on her credit card. I see several previous refunds and decide not to refund unless it’s a bank error.)

Old lady: “I’m afraid I forgot to send the payment. I just lost my husband, and it’s been such a stressful month for me.”

(I start to feel sorry for her and think maybe I can cut her a break. Then, I read the notes on the account more closely…)

Me: “Ma’am, what was your husband’s name?”

Old lady, sadly: “It was Leonard.”

Me: “Ma’am, I see that you faxed us Leonard’s death certificate two years ago, so you could remove his name from the account.”

Old lady, now indignant: “Well, it doesn’t get any easier!

Hippocrates Is Rolling Over In His Grave