October Theme Of The Month: Halloween!

Learning By Example

| Vancouver, BC, Canada | Awesome Customers, Top

Coworker: “Whoops, looks like there’s a 30 cent late fee on here for [movie]. It was returned a day late, so your total will be $6.25.”

Customer: “What?! That’s impossible! I returned it the day after I rented it!”

Coworker: “Well, it was a seven day rental, and it shows here that you returned it a day late at 6:13 pm.”

(The customer continues to argue very loudly with my coworker, yelling out things like, “Do you know who I am?!” However, I tune it out because a regular customer comes up to my register.)

Me: “Hi, Mr ***!”

Regular: “Hey ***, love the hair. What’s the damage?”

Me: “Oh boy, $43.76 in late fees? Where did you go this time?”

(The regular leans way over into the other customer’s face and speaks loudly.)

Regular: “$43.76 in late fees, you say? Here is my debit card, miss!”

(He pulls his debit card out of his wallet with a big flourish.)

Regular: “Boy, I should learn to return my movies on time, which is clearly not the fault of this establishment!”

(The other customer shuts up, quickly pays, and leaves.)

Me: “You’re my favorite.”

Regular: “I know.”

(We waived half his fees and gave him a free rental.)